NewsFlash #106
Please Update Convergence
As we continue to add new features to TylerNet, it’s important that you keep your Convergence software up-to-date.
Why Does It Matter?
If Convergence is not kept up-to-date, you will not be able to take advantage of the latest Tyler features. Additionally, outdated Convergence software can result in system errors and interrupted service.
How Do I Know if My Convergence Software is Up-to-Date?
Take a few minutes to determine the version of Convergence that all of your computers are running.
It can be found at the top of each Convergence window:
What Now?
If all of your computers are running Version 2.533, congratulations! You can continue on with your day.
If some or all of your computers are running earlier (lower) versions of Convergence, we suggest that you update the software using the tutorial below.
How To: Updating Convergence
We recommend completing this process during our Hardware Support hours (M-F, 8:30am-6:00pm ET) when your computer is not needed. That way you can receive assistance from us if you need it.
1. Uninstall the current version of Convergence from your computer.
2. Go to https://docs.cwhite41.com/software-updates/.
3. Find the Convergence 2.533: Full Version section of the Software Updates page and click the blue ‘Download’ button.
4. A window appears asking you for a username and password (the appearance of the window will differ depending on your web browser).
5. Specify a download path for the file (if your browser settings require it).
6. Locate the downloaded file on your computer and install the software as you would any other program.