NewsFlash #143

Tyler Clients,

Please review the information below and discuss it with your employees responsible for closing sales days.

Going forward, if your company has multiple stores that are each responsible for closing sales days, we ask that the stores no longer run Sales Update (02-05), the last step in the process.

Instead, we ask that you assign an office employee to run Sales Update for all stores. This should be completed after each individual store completes their portion of the sales close process. If your office employee usually leaves earlier than store employees, they can run Sales Update the next morning when they return to the office. 
 
EXAMPLE:

• If a store normally runs End of Day Cashout (02-09) during close, they should run that selection, but should not run Sales Update (02-05).
• If a store normally runs the Sales Audit (02-03) and End of Day Cashout (02-09) during close, they should run both of those selections, but should not run Sales Update (02-05).
• If the store normally runs the Sales Audit (02-03) and Amounts to G/L (02-04) during close, they should run both of these selections, but should not run Sales Update (02-05).  

To make this easier, you may want to prevent access by removing the Sales Update selection number from their TMIS password(s) in the TMIS Access Code selection (34-40-03).

Sales Update (02-05) is the program that writes to GL financials, AR, AP, Sales Analysis, Customer History, and Inventory History files. When multiple stores are running Sales Update at the same time, it occasionally causing an issue with double updating. These double updates then post double transactions to AR accounts, Sales Analysis reports, and GL financials, and must be deleted from many files in Tyler.

Please understand that we are just trying to avoid issues moving forward. We thank you for your cooperation and apologize for any inconvenience.

We hope you all stay safe and healthy in our “new normal.”

Thanks,

The Tyler Support Team
800-237-2301 x109
support@tylernet.com