How To: Viewing Transaction Details (02-16)

Overview

When the search results appear on the screen (after clicking Refresh), you can click an individual transaction line to view more information about that ticket.

Video

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Step-by-Step

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  1. Click the order number on a transaction line.

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  1. A new screen opens with a number of options:
    • The Detail tab appears by default. Click the Customer, Instruction, and Misc tabs to view the respective transaction information.
    • To print a copy of the invoice, click the Print button at the bottom of the screen. Make sure that the Ticket Entry Invoice Printing preference (General tab of Invoice Preferences (02-18-01, Enter “Y” in Field 8)). is set to ‘Always’ or ‘ Ask’ or you will not be able to print the invoice from this screen.
    • To view the payment history for the transaction, click the Payments button.
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