Introduction: Miscellaneous Entry (21-22)
Overview
This selection is used to create miscellaneous entries (or miscellaneous stops), which are used when you need to take up time on a route without creating an Order Processing or Service order for it. Miscellaneous Entries might be used for picking up supplies or defective items, picking up product from another store, or to have a driver to assist another driver with a large delivery.
EXAMPLE: A customer called this morning and needs you to pick up a defective item from their residence. Conveniently, one of your delivery trucks will be in their neighborhood today, delivering merchandise to another customer. It would only make sense for you to have that truck pick up the customer’s defective merchandise on its way back from the delivery. To accomplish this, you would create a miscellaneous stop for the pickup, through this selection, and then you would access the Scheduler (directly or through this selection) to schedule the miscellaneous entry to the proper route.