Video Tutorials: Point of Sale

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Introduction & General Skills

Play all in this series.
  1. Point of Sale: An Introduction
  2. Completing the Branch Selection Screen
  3. Using the Search Feature
  4. Entering Payment Information

Selling Merchandise

Play all in this series.
  1. Selling Take With Merchandise (TW)
  2. Selling Delayed Delivery Merchandise (DD)
  3. Creating a Special Order (SO)

Returning Merchandise

Standard Return Process

Play all in this series.
  1. Introduction
  2. Returning Take With Merchandise (TW)
  3. Exchanging Take With Merchandise (TW)
  4. Returning Delayed Delivery Merchandise (DD)
  5. Exchanging Delayed Delivery Merchandise (DD)
  6. Applying Price Protection (TW, DD)

Enhanced Return Process

Play all in this series.
  1. Introduction
  2. Returning an Item (TW, DD)
  3. Returning an Item in a Package (TW, DD)
  4. Exchanging an Item (TW, DD)
  5. Applying Price Protection (TW, DD)
  6. Using the Override Feature (TW, DD)

Payments on an Open Order

Making a Layaway Payment (ML)

Credit Memos and Office Refunds

Play all in this series.
  1. Issuing an Office Refund (TW, DD)
  2. Issuing a Credit Memo (TW, DD)
  3. Searching for a Credit Memo Number (TW, DD)
  4. Redeeming a Credit Memo (TW, DD)
  5. Creating a Credit Memo from an Office Refund

Warranties

Play all in this series.
  1. Selling a Warranty on a Current Sale (TW, DD)
  2. Selling a Warranty on a Prior Sale (TW, DD)

Packages

Play all in this series.
  1. Creating a Package on the Fly (TW, DD)
  2. Selling a PKS Package (TW, DD)

Quote Tickets

Play all in this series.
  1. Creating a Merchandise Quote (QT)
  2. Maintaining a Quote (RQ)
  3. Accepting a Quote (RQ)

Maintaining an Open Order

Play all in this series.
  1. Adding a Line on an Order (DI)
  2. Changing a Line on an Order (DI)
  3. Deleting a Line on an Order (DI)

Shipping an Open Order

Play all in this series.
  1. Shipping an Entire Order (DZ)
  2. Shipping a Partial Order (DZ)

Cancelling an Order

Cancelling an Order (CO)

Gift Certificates

Play all in this series.
  1. Gift Certificates Introduction
  2. Selling a Gift Certificate using GIFT (TW, DD)
  3. Redeeming a Gift Certificate using GIFT (TW, DD)
  4. Selling a Gift Certificate using *GIFT (TW, DD)
  5. Redeeming a Gift Certificate using *GIFT (TW, DD)

Return to Supplier

Play all in this series.
  1. Returning an Item to a Supplier (RS)
  2. Receiving a Replacement Item from a Supplier (RS)

Other POS Videos

Play all in this series.
  1. Receiving an A/R Account Payment (RA)
  2. Using the Room Feature (TW, DD)
  3. Selling Accessories (TW, DD)
  4. Accepting a Trade In (TW, DD)
  5. Using the Media Field (TW, DD)
  6. Adding a Locator Number to a Transaction (TW, DD)
  7. Applying an Instant Rebate (TW, DD)
  8. Entering a TW Transaction with No Lines (TW)