Processing a Manual or Card-Not-Present Payment With a CBS Chip Card Reader

Overview

This tutorial describes how to process a manual or card-not-present payment with a CBS chip card reader. This is used when a chip card malfunctions or the credit card and cardholder are not physically present (e.g. taking a payment over the phone).

Step-by-Step

  1. Enter the sales transaction in Tyler using standard procedures.

  1. When the ‘Tender Entry’ window opens, select ‘Credit Card 1’ from the ‘Payment Type’ drop-down list.

  1. In the ‘Amount’ field, enter the amount being charged to the credit card.

  1. Click the ‘Accept’ button.

  1. When the next Tyler screen appears, press the red “X” on the Vega chip card reader.

  1. In Tyler, click the ‘Manual Entry’ button.

  1. Use the keypad on the Vega reader to enter the credit card number and any other required information.

  1. In Tyler, click the ‘Done’ button.

  1. The ‘Tender Entry’ screen reappears:
    1. If payment is being split among multiple payment types, select ‘Credit Card 2’ from the ‘Payment Type’ drop-down list. Then repeat Steps 3-8.
      NOTE: Each time you add another credit card, you must select the next ‘Credit Card’ payment type in the sequence (e.g. ‘Credit Card 3’, ‘Credit Card 4’, etc.).
    2. If you are finished adding credit card(s), click the ‘Done’ button to complete the transaction.