Field Definitions: Point of Sale

Overview

Below are descriptions for each field on the Point of Sale Entry screen.

Table of Contents

Branch Selection Screen

Point of Sale (02-02) is accessed by clicking Entry on the Sales Transaction menu. The first screen you come to allows you to verify the sales location and date for the transaction(s) you want to process.

NOTE: The fields on the Branch Selection screen can only be modified on Non-Point of Sale terminals.

Sales Order Entry For Branch
Upon accessing the Point of Sale entry screen on a Non-Point of Sale terminal, the cursor appears in the Sales Order Entry For Branch field.

To select the desired branch you can use the arrow keys to navigate the list, start typing the name of the branch or use the mouse to select from the drop-down menu.

In the majority of cases, you will be choosing your own branch to sell merchandise out of your store. When you know beforehand that the item is located at another retail location or stored in a warehouse, this is where you specify that location.

Business Date
The system defaults to today’s date when you access the Point of Sale system. In many cases you’ll want to use this pre-prompted date.

However, there are some instances that do require a date change. One example of this might be a Return to Supplier transaction: the items were sent back to the supplier yesterday, but the transaction was never entered into the system.

Ok
Click this button when you are happy with the entries on the screen and are ready to enter the Point of Sale application.

Exit
To exit the Point of Sale application, click this button.

User ID
If User ID is activated on your system, you are required to enter a User ID before entering POS.

Header Block

This section of the Point of Sale screen contains the basic information about the transaction you want to process.

Type of Sale
This drop-down menu is where you select the transaction type. For information on the available transaction types see “Other Transaction Types” in this document’s Introduction.

Salesperson #1
Enter your Employee ID. You will want to enter you Employee ID in all instances except the following:

Open A/R Accounts
If a salesperson is assigned to an open account and is intended to get credit for all sales to that account, leave the field blank. Assigning a salesperson to an account is done in the Accounts Receivable selection.

Middle Layaway
If the original salesperson is to receive credit for all payments made to a layaway transaction, leave this blank. If there is no employee number on record in the system for the transaction, the cursor will return to this field before you are able to process the payment.

NOTE: The original salesperson’s number is generally obtained from the open order stored in Order Processing. In the case where the order is no longer open there, the original salesperson’s number will be retrieved from the temporary account stored in Account Receivable. This has special relevance when a second salesperson is credited on a Middle Layaway transaction.

Salesperson #2, %
Enter the second salesperson’s employee ID along with the percentage of their commission.

The percentage field has a maximum value of 99. If the field is left blank, the commission will be split equally between the two employees.

Salesperson 2 and Middle Layaway
As discussed in the Salesperson #1 section, if the system is set up to give the commission on a layaway payment to the original salespeople, the system will first look for that information in Order Processing. If it is not found, it will look in Accounts Receivable.

If the salesperson information is pulled from Order Processing via an open order, both employees will be credited with the layaway payment. However, if the information needs to be accessed through the temporary account in Accounts Receivable (because the order is no longer open) only the first of the two salespeople will be credited on the later payments. This is because only one person’s employee number is set up in Accounts Receivable.

Delivery Date
Enter the delivery date in the format MMDDYY. Do not add the hyphens yourself. They will populate automatically when you press Enter. After beginning entry you will not be able to exit the field until you have an entry in the proper format.

If you have the Centralized Delivery application licensed, the actual scheduling of the delivery is done at the end of the transaction. The system attempts to match the date entered in this field with an available schedule date and route. If the date and time prompted by Centralized Delivery does not meet the needs of the customer, you can change it at that time.

A delivery date is only used in the following transaction types: Delayed Delivery (DD), Special Order (SO) and Loaner Processing (LP).

Leaving Merchandise Uncommitted
Enter a “?” and the inventory will not be committed.

NOTE: If Automatic Special Order is licensed and a “?” is entered for delivery date, the order will not attach to an open Purchase Order line when there is not enough inventory on hand.

Committing Merchandise, Leaving Delivery Date Unspecified
If the inventory should be committed but the customer is uncertain about the delivery date at the time you are processing the transaction, a dummy number such as “999999” can be entered.

Calendar
Use this as an alternative to manually entering the date. Click the icon next to the field and hovering calendar window opens; double click the day of the month the customer is interested in. If the customer is interested in a date outside of the visible month use the arrows in the top corners of the calendar to navigate between months.

AR Account #
Use this field to charge the transaction to an A/R account. You can enter the number directly or use the Search button. After entry, the customer account information will appear on the Customer tab as the Bill To information.

A/R Installment Accounts
If the customer is interested in an A/R Installment account enter “INS” into the A/R Account # field. A window will pop up at the end of the transaction, prompting you to enter the information needed to create the account. This prevents you from having to leave the Point of Sale application to access the setup in A/R Master File Maintenance (13-20).

Search
(AR Account #)
Clicking the search button next to the A/R Account # field opens a dialog box that allows you to search through existing accounts. You have a couple of choices in search criteria. Entries can be made to one or multiple fields in the search window.

Company/Last Name
Pull up a list of accounts associated with a particular company name or the last name of a person affiliated with that account. Enter a full or partial name. When entering a full name, your entry has to match what is in the system exactly. If you are not finding what you are looking for, try a partial entry, even the first letter of the name only.

First Name
Search for an account by the first name of a person associated with an account.

Key Word
Search for a key word associated with an account. This search looks to all fields in the account records and attempts to match your entry to what is on file. You could enter a city here, a street name, even a zip code.

Close
Used if you wish to exit the search window without selecting an account.

Refresh
Pressing this button updates the account list after you have changed the entries in the search field. Pressing Enter after changing your search criteria will accomplish the same thing.

Free Field
This field is user-defined and can be used for a couple of different purposes.

RDB Reporting System
The Free field can be used to identify the customer in the Tyler RDB (relational database) Reporting system. For RDB purposes, the Free field is defined as five, two-character fields. To redefine this field to match your company’s needs, use the Data Dictionary (34-70).

Other
The “Free Field” preference in Trans Entry Pre-prompt (02-18-01) determines if the system stops in this field:

  • If it is set to Y, the system stops in this field if it is empty. You can press enter to skip the field.
  • If it is set to R, the system stops in this field if it is empty and you are required to make an entry in the field.
  • If it is set to N, the system does not stop in this field.

If a transaction was generated in Tyler’s Service application by a work order, the work order number will be stored in the Free field as a cross reference for the workorder number and the transaction number.

If the transaction was generated in the Rental Contract Entry, Rental Contract Returns or Rental Cash Receipts application, the rental contract number will be written into this field.

If the first character of the Free field is a %, the Bill To customer number will be used for updating the information into Customer History, rather than the Ship To customer number.

Media
Media Tracking is used to measure the effectiveness of your various advertising campaigns. From the drop-down list, select the form of advertising that brought the customer into the store (TV, Radio, Internet, Printed Media, Word of Mouth, etc.). The options that appear in this list are set up in the Sales Analysis Sales Statistics Table selection (05-10-09). Common codes include ‘R’ for radio and ‘T’ for television.

The media statistics are viewed using the Media Sales Stats (05-10-06) and Sales Statistics Report (05-10-03) selections.

NOTE: Media Tracking is turned on/off using the ‘Media Tracking’ preference in Trans Entry Pre-Prompt (02-18-01). If the preference is set to N, the field does not appear on the Order Maintenance (or POS Entry) screen.

Sold At
This field allows you to modify the Sold At branch. The Sold At branch is the same as the Audit branch in most cases. If you do make changes to this field it will only apply to this transaction.

The Sold At branch is credited with the sale no matter which branch collects the payment.

Tax Code
Change the tax code here, if necessary. The default value for the sales tax code is set up in Sales Tax Tables Entry (30-02-04).

If the ‘DD, SO use Del. Zip Taxcode’ preference in Trans Entry Pre-prompt (02-18-01) is set to Y, the system uses the tax code assigned to the Bill To customer’s zipcode in ZipCode/Tax Code Cross Reference (02-18-03). If the Ship To information is different from the Bill To information, the tax code assigned to the Ship To customer’s zipcode is used.

If the ‘DD, SO use Del. Zip Taxcode’ preference is set to ‘Y’, but the zipcode is not assigned to a tax code in ZipCode/Tax Code Cross Reference, a box appears when you reach the Item Number field to allow you to select a tax code. Please see the Item Number field description for more information.

Taxable
Check the box if the transaction is taxable. If a transaction is marked as taxable, and nontaxable items are placed on the ticket, those items will not be affected. However, if a transaction is marked as nontaxable, no tax will be calculated for any of the merchandise on the ticket regardless of their individual taxable statuses.

The default value in this field comes from the settings for the selected Sold At branch. If an A/R account was chosen for the transaction, that account’s taxable setting will automatically be used.

Order #
In most cases, this is set up to populate automatically when you add the first item to the order. Setup for automatic generation is done in Trans Entry Pre-Prompt (02-18-01). This can be done for individual branches by typing Y in the Auto field on the second screen of Trans Entry Pre-Prompt. To set this for all branches, set the ‘Generate Ticket Number by Company’ preference to Y.

Customer Tab

The Customer tab is used to retrieve customer information on file or to create a new customer record. This information can be entered for any transaction but is only required for some. There are a few transaction types that always require this information:

  • Delayed Delivery (DD)
  • Special Order (SO)
  • Loaner Processing (LP)
  • Quote Tickets (QT)
  • Office Refunds/Returns

For all other transaction types this information is optional, except for in certain situations:

  • When an invoice amount exceeds the company set limit. This is set up in Trans Entry Pre-Prompt (02-18-01) in the ‘Require Name if Dollar Amount is Over’ field.
  • If the overall transaction total is negative
  • When a Credit Memo will be issued for the transaction
  • For a transaction being charged to an A/R Finance Account
  • For nontaxable transactions

Bill To #
Either enter an existing or new customer ID. If the record already exists, all of the completed fields on record for the customer will populate in the Customer tab.

It is very common to use the customer’s phone number as their customer number.

If you enter a new number in the Bill To Number field the Customer Master Maintenance window appears. Enter information here to create a new customer record. For more information on the Customer Master Maintenance window, see the next section.

If you want to search for an existing customer, you can enter “?” in the field or click the search button to the right of the field.

Search (Bill To #)
Clicking the Search button pulls up the Customer Number Search window. Typing a “?” into the Bill To # field achieves the same thing.

Customer Name
Enter the full or partial name of the customer you are looking for. Your entry has to match, exactly, what is on file; so, if you are uncertain of how something was entered into the system, go with less information. Press Enter to process your entry.

If you want to try a different search, click back in the Customer Name field, type in a new entry and press Enter.

More Button
If the number of records pulled up by your search exceeds the number that can be displayed in the window, the more button will appear in the lower left-hand corner of the window. Press this to see the next page of results.

Selecting a Customer Record
Double clicking the desired record will select that customer for the transaction, close the search window and return you to the Customer tab. The customer’s information appears on the screen.

Close Button
Press this to close the search window without selecting a customer.

Maint
(Maintenance) See the next section, ‘Customer Master Maintenance.’

Note on Other Customer Information Fields*
Because the remainder of the customer information fields cannot be edited on the main Customer tab, detail on their function is covered in the next section, Customer Master Maintenance.

Ship To Same as Bill To
If the Ship To information is the same as the Bill To information, leave this box checked.

If not, uncheck the box and a separate address section appears next to the Bill To address area. This Ship To address section functions exactly like the Bill To area.

Drop Ship
On a DD or SO transaction, check this box if the purchased merchandise is being shipped directly from the vendor to the customer.

If you have Centralized Delivery licensed, when this box is checked, the order does not need to be scheduled and, in effect, does not exist in the Centralized Delivery application.

Customer Pick Up
With DD or SO transactions, check this box if the customer is picking up the merchandise instead of having it delivered.

If you have Centralized Delivery licensed, when this box is checked, the order does not need to be scheduled and, in effect, does not exist in the Centralized Delivery application.

Date Open
Displays the date the customer opened their account with your store.

Total Sales
The sum of all purchases the customer has made over the life of their account.

Transaction Window
This window within the Customer tab displays all of the customer’s past purchases. Use the scroll button to navigate the transactions if there are more than can fit in the window.

You can choose how the transactions are sorted by clicking the title of any of the columns in the window. Click the column header a second time to reverse the sort order.

Each row in the list represents a single item. If a transaction contained 3 items it would generate 3 entries in this list.

Transaction Date
Lists the date that each item sale was processed.

Item #
This is the item number of the merchandise purchased by the customer.

Brand
Shows the brand associated with the item purchased.

Description
Displays the item description as it appears in your system.

Sold Price
The price charged to the customer for the item.

Return
Indicates whether the item in the transaction was processed as a return.

Transaction #
Displays the Transaction number associated with each item sold.

Customer Master Maintenance

The Customer Master Maintenance window appears when you click the Maint button on the Customer Tab of POS and allows you to create or modify a customer record. Note that these changes are also reflected in Customer Master Inq/Maint (20-01).

A/R Account #
This displays the A/R account that the customer is associated with, if there is one. This field cannot be altered in the Customer Master Maintenance window.

If you want to create an A/R Installment account for this transaction, enter “INS” into the A/R Account Number field in the header block of the Point of Sale application to get that process started.

Customer #
This field stores the customer number, often, the customer’s phone number.

If you are in an existing record, you change this number and save it by clicking the OK button. You will get a message asking if you are sure you want to make this change. If you do so the customer record along with the history will be retained but stored under the new number. You will no longer be able to access the customer through the previous number.

If you do change the Customer number associated with the account, the message “Merged from ” will be recorded in the Comments section of Customer Master Maintenance (20-01). This can be erased if you like but is there to allow you to track the history of the account.

Name
Enter the name of an individual or a business here. If the entry is a person’s name, enter it in the form (first last). The way the name, person or business is stored in the system is determined by your choice in the Type field.

Type
This drop-down menu allows you to designate whether the record you are creating represents a company or person. The main effect this has is how the name appears in the system. If the record is stored as a person, you will be able to look up the record by either first or last name in a search.

Address
There are two lines available to enter the customer’s address. The main address you enter for a customer is intended as a billing address.

City
Enter the city of the customer’s billing address.

State
The state is entered here.

Zip
Enter the zip code here.

Home Phone
This is the spot for the customer’s home phone number. Because many companies use phone numbers as their customer number, this information may be redundant but it is a good idea to fill out the phone number fields too, just for clarification.

Business Phone
This field is for the customer’s business phone number.

Cell/Page #
Enter a cell or pager number in this field.

Cross Street
This information is primarily for the drivers. It will print on the delivery copy of the invoice.

Email
Input the customer’s email address. The Tyler system has the ability to send invoices to the customer via email as well as promotional information through the Direct Mail (20-20) system.

Tax ID #
If the customer has a Tax ID number, enter it here.

Sex
Specify whether the customer is Male or Female.

Age
Enter the age of the customer.

You can also enter an Age Code set up in Sales Statistics Tables (05-10-09) in this field. Age Codes are used to keep customer statistics that can be viewed using the Sales Statistics Report (05-10-03).

Comments
Enter any notes pertaining to the customer here.

Cancel
Click this button to exit the Customer Master Maintenance window without saving your changes.

Ok
Click this button to exit the Customer Master Maintenance window and accept the changes you have entered.

Detail Tab

The Detail tab is where you add items to a customer transaction. When you are happy with the details of the item, clicking Accept adds the item to the transaction and lists it in the item box at the bottom of the tab.

Item Number
Enter the item number to be sold or returned. Unless you are processing a Special Order (SO) transaction, the item number must already exist in the Inventory Master File.

Entering a “–” in this field after all detail lines have been entered takes you to the Tender Entry Box (same as the Done button).

To perform a search, click the search button.

Delivery Zip Taxcode
If the preference ‘DD, SO use Del. Zip Taxcode’ preference in Trans Entry Pre-prompt (02-18-01) is set to ‘Y’, but a tax code is not assigned to the customer’s zip code in Zipcode/Tax Code Cross Ref, a box with the following message appears when you enter this field:

The Taxcode for zipcode ‘xxxxxx’ not setup. Please verify the Zipcode or enter a Tax Code.

Click the Verify delivery zipcode button and the system takes you to the Customer Tab to confirm that the zipcode for the customer is correct.

Click Tax Code to select a tax code for this transaction. A new box appears with a number of options. Click the ZipCode button to view the tax code(s) that are assigned to a specific zip code through Zipcode/Tax Code Cross Ref. Click the Tax Code button to view available tax codes in the system. When you have found the correct tax code, double click it to use it for this transaction.

Search
(Item Number)
Clicking the Search button next to the Item Number field opens a dialog box that allows you to enter a number of different search criteria for an item. The following search criteria are available for the Item Number search:

Brand
If you know the Brand for the item, select it from the drop-down menu.

Dept
If you know the Department that the item is in, select it from the drop-down menu.

Product Type
If you know the Product Type for the item, select it from the drop-down menu.

Item Number
If you know part of the item number, enter as much as you know of it in this field.

Key Word
The system searches all inventory records for the exact word or phrase that is entered in this field. For example, if you entered “TV” in this field, any item with “TV” in the item number, description, SKU or any other field of the inventory master record displays in the search results.

(Show Quantities for) Branch; Region
In the search results, there are three quantity columns: Onhand, OnOrder, and Committed. The quantities displayed in these fields apply only to the Branch and Region specified in these drop-down menus.

You can specify single selections in each menu or choose [All] for either category.

Refresh button
Click this button any time you need to update the search results.

Print button
Click this button to a print a hard copy of the search results.

Exit
Click Close to return to the main search box.

Search
(Item Number)
–Options Button–
Options button
Click this button to set up display preferences for the search. When clicked, the following preferences appear:

Show Quantities
The default value for this option is Yes. This setting displays the quantities by branch in the search results. To hide this information in a search, uncheck this option.

In addition to seeing the quantity columns (OnHand, OnOrder, Committed) in the search results, when this option is set to Yes, the Qty by Branch column is displayed as well. In this column, click the “Show” button to pull up the Stock Status box for that item. The Stock Status box displays a comprehensive listing of stock levels in all locations.

Show Pricing
Choosing this displays the pricing information columns in the search results. This option’s default setting is Yes, which allows the pricing information for each item to show in the search results. To hide the pricing information in the search results, click the line to toggle the setting to “No.”

Skip Warranty Items
The default setting for this option is “No,” which omits warranty items from the search results. To include warranty items in the search results, click the line to toggle the setting to “Yes.”

Show Only Warranty Items
The default setting for this option is “No,” which allows all items to appear in the search results. To include only warranty items in the search results, click the line to toggle the setting to “Yes.”

Quantity
This is the quantity to be sold or returned. When selling an item, use a positive number. For a return, use a negative number.

PU Location
This is the store where the merchandise will be picked up or shipped from. For DD or SO transactions only, you can change the Pickup Location with the drop-down list.

Type
Used to designate the item as a floor model, a damaged item, or a box (normal) item. Use the drop-down menu to change the item type, if necessary.

Each Price
The selling price of the item appears here. Accept the displayed price, or enter a new price for the item.

The field in Inventory Master Inq/Maint (03-01) that is used for the selling price is determined by the ‘Inv. Price Code’ preference in Branch Maintenance (30-02-02).

Disc %
Use this field to apply a discount to the each price. For example, if the price of the item should be reduced by 10%, enter “10.00” in this field.

Extension
The total price for all quantities of the entered item is shown here.

Deliver
On a DD or SO transaction, select “Store Pickup” from the drop-down menu if the customer is taking the item with them.

“Deliver” is automatically selected on a TW transaction.

Description
The description of the item automatically appears when you enter the item number.

You can change the description if the Maintain Desc? (Y/N/%) preference is set to “N” in Trans Entry Pre-Prompt (02-18-01). If this preference is set to “%,” you can only modify the description for items with a non-inventory product type.

Extended Description
If the default description field does not provide enough room for the item’s description, enter a tilde (~) as one of the first 18 characters and four extra lines will appear.

Serial #
Enter the serial number for the item here. The system only requires entry of a serial number on a TW or RS transaction. For a DD or an SO transaction, the serial number can be entered when the order is shipped.

Serial number tracking for your company is designated as either type A or B. B-flag serial numbers are validated, but A-flag serial number are not.

Search (Serial #)
To search for a serial number, click the search button. This function only works with items set up for B-Flag serial number tracking.

Locator #
Enter the Locator number for the item.

This field only appears if the transaction is being entered at a locator branch.

Search (Locator #)
Clicking the search button next to the Locator# field opens a dialog box that allows you to view the locator numbers on file for this item.

When you find a locator number to use, click the line on which the number is found. The system automatically fills the Locator# field with the selected locator number.

To exit the search box without selecting a locator number, click Close.

Qty
This is the quantity of items being taken from the location selected in the Locator # field.

Room
If applicable, select a room for this item from the drop-down list. This tells the delivery person where the merchandise should be placed in the house/place of business.

Rooms are set up in Room List Maintenance (02-08-90-07) and activated in Order Processing Preferences (02-08-90-01).

Delivery Date
This field only appears if the ‘Allow Multiple Delivery Dates Per Order’ preference is set to ‘Y’ in Order Preferences (02-08-90-01).

Here you can specify a Delivery Date for each line on the transaction. To designate an individual line as Customer Pickup, enter “CPUCPU” in this field.

Available
This displays the quantity of the selected item available at the pickup location. Click the button to view additional information about the item.

This field is for informational purposes only.

Committed
The committed quantity at the pickup location is located here. Click the button to view additional information about the item.

This field is for informational purposes only.

On Order
The on order quantity at the pickup location. Click the button to view additional information about the item.

This field is for informational purposes only.

Return Product
Click this button to return an item using Tyler’s enhanced return process.

NOTE: You can also enter a negative quantity in the ‘Qty’ field to initiate the enhanced return process.

NOTE: To use the enhanced return process, the ‘Returns req. Orig. Trans/Line#’ preference must be set to ‘h’ (lowercase h) in Trans Entry Pre-Prompt (02-18-01).

Accessory
Click this button to add accessories to the transaction.

NOTE: The button only appears on the screen if Accessories are available for one or more items on the transaction.

Start Package
Click this button to create a package on the fly. This feature is used when you want to sell a number of items for one price. Please see the “Creating a Package on the Fly (Split Sale)” section of this document for details.

Accept
When you are finished entering/modifying information for a particular item, click this button to add it to the transaction.

If the system requires additional information before adding the item to the transaction, the cursor will position to the field where it needs to be entered.

Cancel
Click this button to cancel entry of the current detail line.

Item Box
This box shows all items that have been added to the transaction. Most of the columns in this box have already been described in this documentation. Exceptions include the Sp and Delete columns, which are described below.

Sp
This column is used to designate package items on the transaction. PKS, XX+, and On the Fly Packages (Split Sales) are designated by numbers and PKG packages are designated by letters. These letters and numbers are incremented each time a package of a certain type is entered on the transaction. For example, when the first PKS/XX+/On the Fly Package is entered, ‘1’ appears in this column for all items in the package, including the package header. If another PKS/XX+/On the Fly package is added, it is labeled with a ‘2.’ The first PKG package on the transaction is designated with an ‘a.’ If another is added, it is labeled as ‘b’ and so on.

Delete
This checkbox is used to remove items from the transaction.

Click the box in the column corresponding to the item you want to remove. Upon clicking, you get a Warning box asking you to “Please click OK to DELETE the line.” Clicking OK removes the item(s) from the transaction.

Instruction Tab

The Instruction Tab is used to enter special delivery instructions for the transaction.

Special Instruction
If the customer has special instructions for the order, enter them here. For example, directions to the customer’s residences could be included in this field.

PO Number
This field is for a customer that wants to attach their own P/O number to the order. This is for their records only and does not affect your store processing.

Print Gift Receipt
Check this box to print a gift receipt for this transaction. A gift receipt looks like a normal invoice, but excludes the prices of purchased items.

In order to use the gift receipt option, the ‘Allow Gift Receipt’ preference in Trans Entry Pre-Prompt (02-18-01) must be set to Y. Additionally, gift receipt preferences are set up on the Form L Apps tab of the Invoice Preferences screen. To access the Invoice Preferences screen, enter Y in Field 8 (Invoice Print?) of the Trans Entry Pre-Prompt selection.

Message
If desired, enter a message to print on the gift receipt.

Footer Block

The Footer block provides a quick, always visible, look at the monetary details of a customer’s transaction. The data will automatically populate as you add or delete items.

Change
This field serves as a quick reference of the change owed to a customer after a payment is made. This field is only populated for a short time during the processing of a transaction, after the tendering is completed and before the customer’s invoice choice is made.

Freight
This is the only modifiable field in the footer block. Enter the freight amount for a customer order according to your company’s rates.

Tax
The tax total for all items in the ticket is displayed here.

Line Total
The combined, untaxed total for all items on the invoice is shown here.

Total
This is the total cost to the customer of all items on their ticket, including tax and any freight charges.

Exit
This button exits the Point of Sale application and cancels any entered work on a ticket. If any information has been entered into the ticket, you will get a warning confirmation before Point of Sale is exited.

Cancel
This button cancels any work started on a ticket but stays within the Point of Sale application.

Calendar
This button only appears if Centralized Delivery is licensed and activated for Order Processing.

This calendar is used to tentatively schedule the delivery date and time for the order. Final scheduling occurs after you have tendered the order.

Rebates
Click this button to view available instant rebates for items on the transaction. Please see the Instant Rebate Documentation for more information.

Item Search
Click this button to search for an item number (see the Detail Tab section of this documentation for more information).

Done
Click this button when all required information has been added to the transaction. The Tender Entry Box will then open.

NOTE: Entering a dash (-) in the Item Number field and pressing Enter serves the same function as the Done button.

Tender Entry Screen

The Tender Entry screen is used to process monetary exchanges, both payments and refunds, for a transaction. Whether it is used for a payment or a refund depends on the type of transaction you are processing.

For information on how to use the Tender Entry Box, see the “Using the Tender Entry Box” tutorial.

NOTE: Depending on which Payment Type you choose, different fields display in the Tender Entry window. In the table below, under the field names, in parentheses is a list of the transaction types that the field appears for.

Payment Type
Cash
Use this when the customer is paying for part or all of the merchandise in cash. Also used when part or all of the transaction amount is being refunded to the customer in cash.

Check
This option is used when the customer is paying for all or part of the merchandise with a check.

Credit Card
Select credit card when the customer is paying for part or all of the merchandise with a credit card. This option is also used in refunds.

AR Charge
A customer can use an A/R house account to pay for all or part of the transaction. Use this option for both payments and refunds.

Finance
Use this selection when the customer is paying for part or all of the merchandise with a finance contract from a finance company. Money can also be refunded/credited to a customer’s finance contract.

Credit Memo
Select this for payment from a previously issued credit memo or a gift certificate. This option also covers refunds to the customer in the form of store credit.

COD
This option is used on a DD or SO transaction where the customer is paying for part or all of the merchandise upon delivery.

Office Refund
Select this only when all or part of the transaction is being refunded to the customer via a check issued from the main office.

Amount
(All Payment Types)
This field displays the dollar amount being applied to the transaction for the selected payment type. By default, the full amount of the transaction pre-populates in this field when the Tender Entry window opens. Modify the amount as necessary.

If money is being refunded to the customer, a negative number appears in this field.

Number
(Check)
Enter the check number in this field.

Auth
(Check, Credit Card)
The check or credit card authorization number received from the check or credit card company is entered here.

Type
(Credit Card)
A drop-down menu, use this to select the credit card type (Visa, MasterCard, etc.).

Last 4
(Credit Card)
Use this field for entry of the last four digits of the customer’s credit card number.

AR Account
(A/R Charge)
Enter the customer’s A/R account number here.

To use an A/R account, it must be set up in the A/R Master file.

Search (AR Account)
(A/R Charge)
Use this button to search for an existing A/R account number. In the Field Definitions section of this document, look for the entry “A/R Account Search” under the Header Block for more information.

Terms
(A/R Charge)
Enter the terms for the A/R Account number in this field. Valid entries include:

Nxx
xx is the number of calendar days

Txx
T30 – 1 payment due in 30 days (N30)
T60 – 2 payments due (1st/30 days, 2nd/60 days)
T90 – 3 payments due (1st/30, 2nd/60, 3rd/90)
T12 – 4 payments due (1st/30, 2nd/60, 3rd/90, 4th/120)
T15 – 5 payments due (same as T12 plus 5th/150)
T18 – 6 payments due (same as T15 plus 6th/180)

Exx
xx is the number of days after the end of the month (01-28).

Fxx
For A/R Open, xx is the number of months that the invoice is being split into (01-36).

For A/R Revolving, xx is the number of interest free months (01-36).

Pxx (A/R Revolving only)
No payments for xx months (01-36).

Discount
(A/R Charge)
Enter the number of days allowed for the A/R invoice discount here. Entry in this field should be in the form Dxx, where xx is the number of days that the discount is valid.

Discount %
(A/R Charge)
The discount percentage that is applied if the specified discount terms are met is entered in this field.

Finance Account
(Finance)
If the customer is paying with a Finance Account, enter the Finance Account Number here.

For DD or SO transactions, if the ‘Ship Full Fin.$ in OP’ preference in A/R Master (12-20) is set to Y, the entire finance amount is interfaced to the Finance Account on the first shipment of an order. For example, if all of a $1000.00 order was financed and the amount of the first shipment was only $300.00, the full $1000.00 would interface to the Finance Account (in A/R) when the first shipment is updated.

If the preference is set to N, the amount interfaced to the Finance Account is equal to the shipment amount. For example, if all of a $1000.00 order was financed and the amount of the first shipment was $300.00, only $300.00 would interface to the Finance Account when the first shipment is updated.

Remember that amounts are not reflected in A/R until the order is updated in Order Processing and Sales Transactions.

Credit Memo Account
(Credit Memo)
Enter the credit memo account number in this field.

When an existing Credit Memo is used to pay for merchandise (a positive number), enter the Credit Memo account number without the leading *.

If a Credit Memo is being issued to the customer–for example, as part of a refund (a negative number)–this field is grayed out and inaccessible.

Accept
Click this button to apply a payment to the transaction. The payment information is immediately visible in the Payment Register on the right side of the window.

Done
Click this button when you finish entering all payment information. This will take you to the Print Invoice box.

Cancel
Click this button to exit the Tender Entry Box and return to the Detail Block without collecting a payment.

Print Invoice Window

This window appears after entering the payment information and gives you the option to print or not print the invoice.

NOTE: This box does not appear if the ‘Ticket Entry Invoice Printing’ preference on the General tab of Invoice Preferences (02-18-01) is set to ‘Always’ or ‘Never.’

No Shop
Check this box to print a ‘No Shop’ invoice. Please see the ‘Printing a No Shop Invoice’ tutorial in the General Skills section of this document for details.

Print
Click this button to print an invoice to the printer assigned to the terminal (in System File Management (30-01-01)).

No Print, No Email
Click this button and the invoice is not printed. If you need to print it at a later time, you can do so through Transaction Inquiry (02-16).