How To: Standard Return Process – Applying Price Protection (TW)

Overview

This tutorial describes how to change the price of an item, which was already sold, to match a competitor’s price. A transaction of this type is completed by first returning the original item and then re-selling the same item at the new price.

Video

Tip: Use the controls on the video player to watch in Full Screen mode, adjust the quality, or watch on YouTube.

Step-by-Step

Scenario: A customer purchased a piece of merchandise last week; they come back with an advertisement from a competitor selling the same merchandise for less money. They want to know if your store will match the price in the ad. Since you have a price protection policy, you will match the price and refund the difference to the customer.

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  1. In the Type of Sale field, select TW–Take With from the drop-down menu.

  1. In the Salesperson #1 field, enter the salesperson processing this transaction.

  1. In the BillTo# field, enter a valid customer number. The corresponding customer information appears.
    • If the customer number is not on file, the Customer Maintenance box appears to allow you to set up the new customer.
    • To search for the customer number, click the Search button.

  1. Click the Detail tab.

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  1. In the Item Number field, enter the item for which the price is being changed.
    • To search for an item number, click the Search button.

  1. Since this item is being returned, enter the item quantity as a negative number. For example, if the price is being changed for one item, enter “-1” in this field.

  1. Press Tab to move through the P/U Loc, Type, Each Price, Disc%, and Extension fields, or press Enter to skip those fields.
    • You can modify the information in any of these fields.

  1. In the Serial# field, enter a serial number for the item.
    • If the item does not require entry of an A-Flag or B-Flag serial number, this field does not appear on the screen.

  1. Click Accept to add the line to the transaction. The item information appears at the bottom of the screen.
    • If the system requires additional information, the cursor will move to the field where it needs to be entered.

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  1. If Reason Codes are set up and activated on your system for returns, the above screen appears.

    If Reason Codes are not set up and activated on your system, skip to step 13.

  1. Select a reason for the return.
    • The reason codes that appear on this screen are set up in the Order Maintenance Reason Codes selection (02-08-90-04).

  1. The fields that now appear on the screen vary depending on how the reason codes are set up. Enter the required information (Employee Number, Markdown Code, etc) and click Done.

  1. The item appears at the bottom of the screen.

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  1. In the Item Number field, enter the item number that was just returned.

  1. In the Quantity field, enter the item quantity as a positive number.

  1. Press Tab to move through the P/U Loc and Type fields.

  1. In the Extension field, enter the price in the Competitor’s Ad.

  1. In the Serial# field, enter a serial number for the item if applicable.

  1. Click Accept or press Enter to add the return line to the transaction.

Click image to enlarge.

  1. If Reason Codes are set up and activated on your system for price changes, the above screen appears.

    If Reason Codes are not set up and activated on your system, skip to step 23.

  1. Select a reason for the price change.
    • The reason codes that appear on this screen are set up in the Order Maintenance Reason Codes selection (02-08-90-04).

  1. The fields that now appear on the screen vary depending on how the reason codes are set up. Enter the required information (Employee Number, Markdown Code, etc) and click Done.

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  1. The item appears at the bottom of the screen. Repeat steps 5-22 until the prices on all items are changed.

  1. Click Done to move to the Tender Entry box.
    • You can also enter “-” in the Item Number field and press Enter to move to the Tender Entry box.

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  1. In the Tender Entry box, select the refund method from the Payment Type drop-down menu.

  1. The amount to be refunded to the customer appears in the Amount field as a negative amount. Accept or modify the refund amount for the selected payment (refund) type.
    • For information on how to split a refund between multiple payment types, please see the “Entering Payment Information” section.

  1. Enter the required information for the payment (refund) type. In the above example, the payment type is credit card. The card type, last 4 digits of the credit card and the authorization number must be specified.

  1. Click Accept and the payment appears in the register.

  1. When you finish entering all payment information, click Done.

  1. Depending on your how your Invoice Preferences (02-18-01, Field 8) are set up, one of the following now occurs:
    • The invoice is automatically printed
    • Invoice print is automatically skipped
    • You can choose to print or not print the invoice
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