Introduction: Standard Return Process (TW, DD)

Overview

There are two return processes in Tyler:

• Standard Return Process
• Enhanced Return Process

Unlike Tyler’s Enhanced Return Process, the Standard Return Process does not require that you locate the original transaction that an item was sold on and return the item at its original price.

The Standard Return Process is activated by entering ‘N’ at the ‘Returns req. Orig.Trans/Line#’ preference (Field 27) of Trans Entry Pre-Prompt (02-18-01).

There are six tutorials that describe how to use the Standard Return Process. We recommend viewing them in the following order:

• Introduction
• Returning Take With Merchandise
• Exchanging Take With Merchandise
• Returning Delayed Delivery Merchandise
• Exchanging Delayed Delivery Merchandise
• Applying Price Protection

Video