How To: Using Warranty AR Account Maintenance (07-25)

Overview

This selection is used to set up and maintain the warranty A/R account information that is required by the following warranty claim selections (07-11).

Warranty Claims submitted with a printed form:

  • NARDA (07-11-03)
  • CEASA (07-11-06)
  • ABCD (07-11-07)
  • Apple (07-11-08)

Warranty Claims submitted electronically:

  • Service Bench (07-11-11)
  • Service Power (07-11-13)

All warranty A/R accounts that are used to submit warranty claims must be set up in this selection. If not, electronically submitted claims will not process correctly, and printed claims will only be able to use the Generic Warranty Form (07-11-05).

Table of Contents

Adding a Warranty A/R Account

Click image to enlarge.

  1. Enter “A” at the main menu.
    • If there are no accounts already set up, the cursor automatically moves to the A/R Account field.

  1. In the ‘A/R Account’ field, enter a warranty account that is set up in A/R Master (12-20). The description for the account displays.
    REMEMBER: A/R accounts used for warranty claims should begin with the letter “S.”

  1. In the ‘Form Type’ field, enter the form type required by the manufacturer for warranty submissions:

    2. Form Type
    Description

    A
    NARDA Appliance Forms

    C
    Canadian CEASA Forms

    E
    NARDA Electronics Form

    M
    ABCD Form for Microcomputers

    N
    APPLE Form

    O
    Service Power Appliances (submitted electronically)

    P
    Service Power Electronics (submitted electronically)

    U
    Service Bench Electronics (submitted electronically)

    Y
    Service Bench Appliances (submitted electronically)

  1. Enter the Service Center Number (up to 19 alphanumeric characters) in the ‘Serv Ctr’ field.

  1. If necessary, enter a check (validation) code in the ‘Check’ field. Currently, you only need to enter a check code (“F”) when setting up a Frigidaire/Electrolux warranty account. No check codes are required for any other accounts.

  1. If applicable, enter the vendor’s EIA Distribution Number in the ‘EIA #’ field.

  1. The cursor returns to the ‘A/R Account’ field. Press the Enter or Tab key.

  1. The cursor moves to the ‘Brand’ field. Enter a brand to associate with this Warranty A/R account.
    NOTE: When an item with this brand is entered on the Item tab of a work order (07-01), the corresponding Warranty A/R account will pre-prompt in the ‘A/R Account’ field located in the Billing section of the Finish tab.

  1. In the ‘Parts,’ ‘Labor,’ and ‘Other’ fields, enter “Y” (or press Tab) if the warranty covers parts, labor, and/or other for this brand. Enter “N” if any of these are not covered by the warranty.

  1. Repeat Steps 8-9 until all brands have been added for the A/R account.

Changing a Warranty A/R Account

  1. Use the arrow keys on your keyboard to highlight the line that you want to change. For example, highlight the line containing the A/R account code to change the ‘Form Type’ or ‘Service Ctr.’ fields. Highlight the line containing an associated brand to change the corresponding ‘Parts,’ ‘Labor,’ and/or ‘Other’ fields.

  1. Enter “C” at the main prompt.

  1. Make the appropriate changes to the A/R account information.

Adding Brands to an Existing A/R Account

  1. Highlight the line containing the A/R account code.

  1. Enter “A” at the main prompt and press Tab.

  1. The cursor moves to the ‘Brand’ field. Enter a brand to associate with this Warranty A/R account.

  1. In the ‘Parts,’ ‘Labor,’ and ‘Other’ fields, enter “Y” (or press Tab) if the warranty covers parts, labor, and/or other for this brand. Enter “N” if any of these are not covered by the warranty.

  1. Repeat Steps 3-4 until all brands have been added for the A/R account.

Deleting a Warranty A/R Account

  1. Use the arrow keys on your keyboard to highlight the line that you want to delete.

  1. Enter “D” at the main prompt.

  1. Enter “Y” at the ‘Are you sure you want to delete?’ prompt.

Jumping to an A/R Account

Use this option to quickly access a specific A/R account.

  1. Enter “J” at the main prompt.

  1. At the ‘Jump to Account Number’ prompt, enter the existing warranty A/R account that you want to view.

  1. The entered account displays.
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